Provider Diary

How to file blockouts?
1. To add a Blockout, click the Add Blockout button at the right-hand corner of the screen.   2. Put in the Date Range for your blockout by select...
Fri, 25 Mar, 2022 at 12:27 PM
How do I add availabilities?
1. Click on the bar to add a slot. You should be able to see the time upon hover and it should generate a green slot upon selection.  2. To adju...
Fri, 25 Mar, 2022 at 12:54 PM
How to add availabilities with gaps?
1. You may insert multiple small slots in a date by clicking different points inside the bar (e.g. If available 8:00-12:00 and 3:00-5:00) and leave your una...
Fri, 25 Mar, 2022 at 1:10 PM
How to cancel a booked job?
Jobs should only be booked (without contacting you first) if it is within your hours marked as available. If there is a problem with covering a job allocate...
Fri, 25 Mar, 2022 at 1:16 PM
How to change my Minimum Hours Requirement?
Contact Operations Team or email support@contenthouse.io to request for a temporary change of minimum required hours. Please contact your manager if a long ...
Fri, 25 Mar, 2022 at 1:18 PM
I wanted to file for a blockout but the diary is not allowing me. What should I do?
The length of your blockout must not take you below your Minimum Hour Requirement. This means that if your minimum requirement is 24, your total available h...
Fri, 25 Mar, 2022 at 1:22 PM
I will be away for a while. How do I file for long blockouts?
The length of your blockout must not take you below your Minimum Hour Requirement. This means that if your minimum requirement is 24, your total available h...
Fri, 25 Mar, 2022 at 1:21 PM
I am trying to change my availabilities but it is not saving?
Check if the hours you've selected and tried to submit are equal or more than your Minimum Hour Requirement. If yes and it's still not saving, pleas...
Wed, 23 Mar, 2022 at 6:10 PM
I am having issues with the platform. Who should I contact?
If you encounter any Provider Diary issues, please contact support@contenthouse.io and cc your manager.
Fri, 25 Mar, 2022 at 1:23 PM
I am having trouble logging in. What should I do?
1. Check your internet connection. 2. Check if you log in using the correct google account.  3. Clear browser cache and try logging in again using your go...
Wed, 23 Mar, 2022 at 6:11 PM